Medicart Global – Help Centre

Welcome to the Medicart Global Help Centre. We are here to assist you with all queries related to hearing aids, medical devices, support, and after-sales services.

1. Contact Support

📧 Email: sales@medicartglobal.com
📞 Phone/WhatsApp: +91 94111 96428
🌐 Website: medicartglobal.com
Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

2. Order Support

Track My Order: You will receive tracking details after dispatch.
Modify or Cancel an Order: Email us immediately at sales@medicartglobal.com.

3. Product Support

Hearing Aid Support Includes:
– Programming help
– Connectivity troubleshooting
– Fitment guidance
– App setup
– General usage support

4. Returns & Refunds

– 60-day money-back guarantee on hearing aids.
– Product must be returned in original condition.
– Return shipping cost is customer’s responsibility.
– Refunds are processed within 9–14 business days.

5. Warranty Support

All devices include 1–2 years manufacturer warranty depending on the model.
We help process repair and replacement cases.

6. Technical Assistance

Contact us for help with:
– Bluetooth issues
– Charging problems
– App not syncing
– Low/distorted sound
– Device setup

7. Feedback

We value your feedback. Please use our Feedback Form to share suggestions:
https://medicartglobal.com/feedback/

8. Emergency Support

For urgent support, call: +91 94111 96428